At Mireva Jackets, we are committed to providing good quality products and a transparent return process. Please review our policy below to understand your rights and options.
Return Eligibility
We accept returns for both defective and non-defective products under the following conditions:
- Items must be new, unused, and in original packaging
- All original tags must be intact
- Return request must be made within 30 days of delivery
Returns that do not meet these conditions may not be accepted.
Return Window
Customers can request a return within:
30 days from the date of delivery
After this period, returns will not be eligible.
Return Method
- Returns are accepted by mail only
- Customers must send the item to the return address provided after approval
Return Shipping Cost
- No return shipping fee (Free returns)
- Customers will receive instructions after approval
Restocking Fees
- We do not charge any restocking fees
Return Label
- Return labels are provided as “Download and Print”
- Instructions will be shared via email after your return request is approved
How to Request a Return
To initiate a return:
- Email us at support@mirevajackets.com
- Include:
- Order number
- Reason for return
- Photos (if item is defective or incorrect)
Our team will respond within 1–2 business days.
Refund Process
Once your returned item is received and inspected:
- Refunds are processed within 10 business days
- Refund will be issued to your original payment method
Exchanges
We accept exchanges for:
- Defective items
- Damaged items
- Incorrect items
For exchanges, please contact our support team with details and images.
Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery
- Provide clear photo evidence
We will offer:
- Replacement, or
- Full refund (including shipping if applicable)
Non-Returnable Items
We may not accept returns for:
- Used or worn items
- Items without original packaging
- Products damaged after delivery
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account
- Contact your payment provider
If still unresolved, contact us for assistance.
Contact Us
For any return or refund inquiries: